USACERL Interim Report FF-92/02

August 1992

Knowledge Worker Task Characterization

Building a Knowledge Base for the Knowledge Worker System

by Beverly E. Thomas and Wayne J. Schmidt

• ABSTRACT
• FOREWORD
• 1 INTRODUCTION
  • Background
  • Objective
  • Approach
  • Scope
  • Mode of Technology Transfer
• 2 THE PERFORMANCE SUPPORT ENVIRONMENT CONCEPT
  • The Need for Performance Support
  • Objectives of a PSE for MCA Knowledge Workers
  • The Knowledge Worker System as a Performance Support Environment
  • Functional Description of KWS
• 3 MODELS OF THE KNOWLEDGE WORK PROCESS
  • University of Minnesota Model
  • USACERL Model
  • Knowledge Work Models vs Traditional Model
• 4 TASK CHARACTERIZATION BY TASK ATTRIBUTE DEFINITION
  • Thirteen Essential Task Attributes
• 5 TASK ATTRIBUTES REQUIRED FOR A KWS KNOWLEDGE BASE
  • Overall KWS System Objectives
  • Cost Justification as an Objective
  • Relationship of Objectives to Task Attributes
• 6 SUMMARY

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