USACERL Technical Report FF-93/10

September 1993

Knowledge Worker Information Management

A Model for Knowledge Worker Information Support

by

Sandra Kappes and Beverly Thomas

• ABSTRACT
• FOREWORD
• INTRODUCTION
  • Background
  • Objectives
  • Approach
  • Mode of Technology Transfer
• INFORMATION MANAGEMENT TO SUPPORT KNOWLEDGE WORKER DECISIONS
  • Review of Decisionmaking Theories
  • Description of the Knowledge Worker and Decisionmaking Activities
  • A Model of Information Support for Knowledge Worker Decisionmaking
  • Validation of Model
• IMPLEMENTATION OF THE KWIS MODEL
  • Model Development Methodologies
  • Model Implementation
  • Knowledge-Based Programming
  • Information Resources and Linkages
• SUMMARY AND RECOMMENDATIONS
• REFERENCES

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