RESEARCH AREAS
Dynamic Task Scheduling Purpose: Design the capability to generate a schedule of knowledge work tasks that can be distributed & shared by multiple knowledge workers. This shared schedule will include representation of resources with availabilities, consumptions, & consumption interpolation; schedule display & manipulation via a Gantt chart with coordinated resource availability/consumption display; sequencing, dependent duration activities, & other tools for aggregation of scheduling actions; progress reporting and rescheduling & other resourcing utilities.
Knowledge Worker Information Management (KWIM) Purpose: Determine methods to simplify access to knowledge worker information, including information about the task structure within KWS, attached documents, automated procedures (Do Its), external information sources, process knowledge, etc. The product will provide a capability to access required knowledge & information sources to support the knowledge work processes in the KWS system.
Tech Reports:
A Model for Knowledge Worker Information Support
Document Management for the Knowledge Worker
System
Intelligent Agent Definition Purpose: Develop capability to design rule-based intelligent agents that can be fully integrated within a performance support environment (PSE) & reusable across a variety of business disciplines. A PSE for knowledge workers must include this facility to associate automated agents with procedural activities. [In general, an agent is something or someone authorized to act in place of another to produce an effect. In computer terms, it follows that an agent is programmable & capable of acting automatically in place of a knowledge worker with the knowledge worker's authority.]
Tech Reports:
Do It Guidance for Knowledge Worker System
Performance Support Environment Effectiveness Purpose: Develop a set of performance metrics that can measure the effect of a performance support environment within a knowledge work setting. Three distinct areas of PSE effectiveness will be included: Group Task Management, Institutional Knowledge & Intelligent Agents.
Tech Reports:
Evaluating Knowledge Worker Productivity:
Literature Review
Evaluating a Performance Support Environment for Knowledge Workers
Building a Knowledge Base for the Knowledge Worker System
Computer-Supported Collaborative Work for KWS
Purpose: Integrate group task management & workgroup
coordination within the KWS performance support environment. Design the
capability to intelligently route tasks & documents, provide group
authoring, support group definition of procedural information, share
multimedia information, & provide intuitive storage of the
information generated, used, & shared by workgroups.
OTHER TECH REPORTS
Knowledge Worker Platform Analysis
Knowledge Worker System Pilot Test at Ft. Eustis
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