USACERL Technical Report 95/31

September 1995

Pilot Test of the Knowledge Worker System (KWS) at Ft. Eustis, VA

by Linda McCarthy, Kevin Stewart, Ginna Moore, David Tomlinson, and Wayne Schmidt

• ABSTRACT
• FOREWORD
• INTRODUCTION
  • Background
  • Objective
  • Approach
  • Scope
• SITE SELECTION
  • Overview
  • Develop Work Plan
  • Determine Performance Metrics
  • Determine Pilot Site(s)
• PROPOSED/PILOT-TESTED KWS IMPLEMENTATION METHODOLOGY
  • Kickoff Meeting
  • Build Knowledge Base
  • Installation
  • Training
  • Support Visits
  • Evaluation
• RECOMMENDED KWS SITE INSTALLATION METHODOLOGY
  • Lessons Learned
  • Site Selection
  • Coordination Meeting
  • Kickoff Meeting
  • Determine Performance Metrics
  • Build Application Knowledge Base
  • Installation
  • Training
  • Maintenance Support
  • Evaluation
  • Update "To Be" Model
  • Document and Catalog Do Its
  • Continuous Process Improvement
• CONCLUSIONS AND RECOMMENDATIONS
• APPENDIX A: SELECTION CRITERIA
• APPENDIX B: REVIEW OF POTENTIAL SITES
• APPENDIX C: FORT SILL IMPROVEMENT OPPORTUNITIES
• APPENDIX D: FORT SILL IMPROVEMENT OPPORTUNITIES BY SUBJECT AREA
• APPENDIX E: BUILDING THE KWS DATA BASE
• APPENDIX F: PROSOFT WINDOWS 3.1 COURSE OUTLINE-MICROSOFT WINDOWS
• APPENDIX G: KWS COURSE OUTLINE
• APPENDIX H: FORT EUSTIS TASK DURATIONS (BEFORE)
• APPENDIX I: FORT EUSTIS KNOWLEDGE BASE
• APPENDIX J: HARDWARE AND SOFTWARE PURCHASED FOR FORT EUSTIS

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