What does KWS do?
For organizations
- Facilitates collaboration among workgroups
- Reduces training requirements
- Promotes business process perspective and improvement
- Realizes productivity potential of technology
For managers
- Supports intelligent work distribution
- Provides graphical status of tasks
- Helps quantify, articulate and continually improve the business process
For employees
- Streamlines job processes and procedures
- Manages task schedules
- Automates repetitive, labor- intensive tasks
- Frees workers to concentrate on challenging work and to be creative
Typical applications of KWS
- Employee performance evaluation system
- Contract requirements and monitoring
- Monitoring budget execution
- Property usage reporting
Business processes supported by KWS
Processes which require:
- Access to information
- Shared data among knowledge workers
- Institutional knowledge
Processes that are:
- Group oriented
- Cyclical or ad hoc
- Schedule driven
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